Miyav Learning Pvt Ltd (“we” and “us”) is the operator of (https://www.coconutboxs.com/) (“Website”). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our Service. We are partnered with ShipRocket to operate the shipping on behalf of us. You will be notified of your order status thru ShipRocket system.
1. Delivary Terms
1.1 Dispatch Time
Orders are usually dispatched within 1 business day of payment of the order, excluding the day of order. Our working days are Monday – Friday. On national holidays, we take steps to ensure shipment delays will be kept to a minimum.
1.2 Delivery Time
Free shipping happens over ground and so depending on where you are located, it can take anywhere from 3 to 7 business days to reach you. Contact us if you need your ordered item urgently and we may help you with additional charges with express delivery of 2 to 4 business days.
1.3 Change Of Delivery Address
For a change of delivery address requests, we are able to change the address at any time before the order has been dispatched.
1.4 Delivery Time Exceeded
If the delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.
2. Shipping Costs
Shipping costs are included in the price calculated during checkout for our standard free shipping. If you need express delivery, additional payment for shipping will be collected with the purchase.
3. Tracking Notification
Upon dispatch, customers will receive email and sms confirming shipment of your order with your tracking details. If somethings not right, please Contact Us
4. Parcels Damaged In Transit
If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with the next steps.
5. Duties & Taxes
GST has already been applied to the price of the goods as displayed on the website
6. Insurance
Parcels are insured for loss and damage up to the value as stated by the courier.
6.1 Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed their investigation into the claim.
6.2 Process for parcel lost in transit
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.
7. Customer Service
For all customer service enquiries, please Contact Us
